Last Updated: 12.7.24
Welcome to Chatboard (“we,” “us,” or “our”). We operate the website located at https://www.chatboard.io (the “Site”), which serves as a landing page for our business. Chatboard specializes in creating generative AI solutions for businesses, and we may use WhatsApp Business Services to communicate with interested parties.
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, including when we engage with you via WhatsApp in compliance with the WhatsApp Business Messaging Policy and applicable law.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: When you voluntarily provide it to us through forms or other interactions, such as your name, business name, email address, phone number (including your WhatsApp number), and other details you choose to share.
- WhatsApp-Specific Data: If you engage with us via WhatsApp, we may collect message content, timestamps, and any other information you provide through the WhatsApp conversation. We will only use this information as permitted by WhatsApp’s terms and policies.
- Usage Information: We may automatically collect information about how you use our Site, such as your IP address, browser type, pages visited, and referral sources. We may use cookies or similar technologies to enhance your experience and analyze usage trends.
2. How We Use Your Information
We use the personal information we collect for purposes that include:
- Providing and Improving Our Services: To respond to inquiries, provide information about our generative AI solutions, and improve the quality and functionality of our Site.
- WhatsApp Communications: To communicate with you via WhatsApp only after you have provided your number and given your explicit opt-in consent. This may include responding to your inquiries, providing requested information, and sending updates about our services.
- Compliance with WhatsApp Policies: We will use data obtained from WhatsApp solely to support messaging and calls with you. We will not forward, share, or sell your WhatsApp conversations or any personal information obtained through WhatsApp to other customers or unrelated third parties.
- Marketing Communications (Non-WhatsApp): If you choose to opt in to our email newsletter or other marketing channels, we may send you relevant promotions, offers, or updates. You can opt out at any time as described below.
- Legal Compliance: To comply with legal obligations, respond to lawful requests by public authorities, and protect our rights and interests.
3. Obtaining Consent and Opt-Out Mechanisms
- Opt-In for WhatsApp: We will only contact you on WhatsApp if you have voluntarily provided your WhatsApp-enabled phone number and given explicit permission for us to message or call you there.
- Opt-Out of WhatsApp Messages: If at any time you wish to stop receiving WhatsApp messages, simply reply with an opt-out keyword (e.g., “STOP”) or contact us as provided below. We will respect your request and discontinue sending WhatsApp messages promptly.
- Other Communications: You may opt out of email marketing or other communications by following the unsubscribe instructions provided in those communications or by contacting us directly.
4. Data Sharing and Disclosure
We may share your personal information in limited circumstances:
- Service Providers: With trusted third-party service providers who process your information on our behalf for purposes such as hosting, analytics, or customer support. These parties have access only to the information necessary to perform these tasks and are contractually obligated to maintain confidentiality and comply with data protection laws.
- Compliance with Law: If required by law or valid legal process, we may disclose your information to the appropriate authorities.
- Business Transactions: In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet-based transmission or storage method is 100% secure, and we cannot guarantee absolute security.
6. International Data Transfers
Your information may be transferred to and stored in countries outside of your jurisdiction. In such cases, we implement appropriate safeguards to ensure your personal data remains protected in accordance with this Privacy Policy and applicable law.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once it is no longer needed, we will take steps to securely delete or anonymize it.
8. Your Rights and Choices
Depending on applicable laws, you may have rights such as:
- Access: Request to access your personal data.
- Correction/Deletion: Request correction or deletion of your personal data.
- Restriction/Objection: Object to or request restriction of certain processing activities.
- Withdrawal of Consent: Withdraw any consent you have given at any time, including for WhatsApp messaging.
To exercise these rights, please contact us using the information below.
9. WhatsApp Policies and Compliance
We adhere to the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy, and the WhatsApp Messaging Guidelines. This includes:
- Not using WhatsApp-obtained data for purposes unrelated to messaging you.
- Respecting all user requests to opt out or discontinue WhatsApp communications.
- Not impersonating another business or entity.
- Complying with applicable laws related to data protection, regulated content, and age or geographic restrictions if required.
10. Children’s Privacy
Our Site and services are intended for businesses and are not aimed at children under the age of [16/18, depending on applicable law]. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us, and we will take steps to delete such information.
11. Links to Third-Party Websites
Our Site may contain links to third-party websites that we do not operate or control. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. Your continued use of our Site after such changes signifies your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, including our use of WhatsApp, please contact us at:
Email: pavel.ai@chatboard.io